FREE Singapore Shipping and Low International Shipping Costs.
We choose to provide the most value for our lovely customers and coffee drinkers like yourself. Hence, we are happy to absorb some shipping cost such as FREE Singapore Shipping, $2.90 Next Day (After Roast date) delivery and reduced worldwide shipping. Stay Mootivated!
When are my orders shipped?
Please note that all orders placed in the week (Equipment, Roasted Coffees & Green Coffee beans) are shipped out on the Roast & Shipping Date as mentioned here.
This is usually on Monday and Friday of the week; or otherwise mentioned dates. International orders comes complete with a tracking number so you can stay up to date on your order once it is dispatched.
What are my shipping options?
1) Free Shipping (Singapore Post, Normal mail to your mailbox with no tracking)
This shipping method is recommended ONLY for customers who do not need their coffee urgently and do not mind a long delivery (sometimes Singpost takes a week to deliver) in return for free shipping.
Cowpresso Singapore is not liable for any delays and lost orders if you choose Free Shipping. These events rarely happen, but with free shipping perks there are also some possible trade-offs!
This FREE shipping method takes 3-5 working days (Mindful of a 3 days extension in delivery timing due to COVID19) to arrive in your mailbox (From Roast and Shipping Date not Order Date). Working days refer to Mondays to Fridays, excluding Public Holidays.
2) Premium Shipping (For all orders placed before 16/5/20) (Ninja Van, Delivery to your doorstep with tracking)
Click here to Track your parcel, and if there are any issues, please reach out to Ninja Van with your order number. If your tracking ID says the following please wait for your parcel to be processed:
1) We could not find your parcel. The tracking ID is invalid or might have expired. Please check if you entered the tracking ID correctly.
2) Estimated Delivery: Not available yet.
This $2.90 shipping method takes 2-3 working days to deliver to your doorstep. Working days refer to Mondays to Fridays, excluding Public Holidays. With this shipping method, you get to track your parcel in real-time. This shipping method is for those who want their orders fast, delivery to your doorstep (up to 3 delivery attempts) and ability to track your order.
Do ensure someone is in from 9am-10pm. Sometimes, the delivery man will contact you beforehand. This delivery service entitles you to 3 free delivery attempts. If nobody is in to receive delivery, you will be contacted via the delivery man to reschedule another delivery. After 3 failed attempts, your order will be returned to us and you would have to make an additional $3.90 payment for a re-delivery.
2) Premium Shipping (For all orders placed after 16/5/20) (Pickupp, Next Day Delivery after Roast and Shipping date to your doorstep with tracking)
Click here to track your parcel If there are any issues, please reach out to our delivery partner with your order number.
This shipping method is recommended for all orders. 90% of deliveries are delivered the next working day. The remaining 10% are delivered the following day.
This $2.90 shipping method takes the next working day to deliver to your doorstep. Working days refer to Mondays to Fridays, excluding Public Holidays. With this shipping method, you get to track your parcel in real-time. This shipping method is for those who want their orders fast, guaranteed delivery to your doorstep up to 2 times and ability to track your order.
Do ensure someone is in from 9am-10pm. When your parcel is en route, the delivery man will sms you beforehand. This delivery service entitles you to 2 free delivery attempts. If nobody is in to receive delivery, you will be contacted via the delivery man to reschedule another delivery. If there is no answer from the customer, the deliveryman will attempt another delivery the next day. After 2 failed attempts, your order will be returned to us and you would have to make an additional $3.80 payment for a re-delivery.
Note: All orders above $50 Singapore Dollars (Prices on our website is in SGD) is entitled to FREE Premium Shipping
3) Personal Doorstep Delivery (Third party delivery service or delivery by one of our team members, depending on schedule)
This $30 Shipping Method is for all orders. Please note for small roasted coffee beans orders, orders will only be shipped out after Roast date. This shipping method is more suitable if you are in a rush for equipment, green coffee beans or big roasted coffee bean orders. Please drop us an email for better more information.
When should I contact Cowpresso Coffee when I have not received my order? (Premium & Personal Delivery Only)
If you have not received your order, feel free to contact us after 7 working days from your Roast/Shipping Date, not order date. If you have chosen the free shipping method, please note we are not liable for any delays or lost orders.
For better planning, please note the shipping time is the number of days after Roast Date (Not from order date). Do note due to the current COVID19 and lack of manpower by all delivery services across Singapore and around the world, do expect an extension of 1-3 working days to the current table listed.
3-5 Working Days via Free Postage; Mailbox
Working days refer to Mondays to Fridays, excluding Public Holidays.
3-14 Working Days via DHL/FedEx/TNT Doorstep Delivery
Note all International orders are shipped professionally by DHL,TNT or Fedex with insurance coverage. The customer or consignee, is responsible for documenting any loss or damages that might result from the carriage and delivery of freight. If the receiver fails to document the loss or damages during collection and signs off the package (to the respective delivery company) as well received in good condition, then the loss cannot be resolved by means of a freight claim and the consignee shall bear the full loss of any damages. We will do all within our power to ensure complete and safe documentation of your shipping.
If you have any questions other than free shipping, please do not hesitate to drop us an email, we are more than happy to respond. Please be mindful not to spam us! We will respond accordingly! Cheers!