Shipping terms
FREE Singapore Mailbox Shipping
Low International Shipping Costs
We choose to provide the most value for our lovely customers and coffee drinkers like yourself. Hence, we are happy to absorb some shipping cost.
Here are the choices for your delivery:
- FREE Singpost Mailbox Shipping
- $3.80 Speedpost Shipping
- Complimentary delivery for coffee orders over SGD50
- Reduced worldwide shipping.
As we have many different types of items available which may not be suitable for 3PL to handle:
- machines
- wine
- liquid
- fragile
- expensive
- cups
- instructions required
we seek you understanding that for all product listings which indicate self-collection - they are strictly by self collection basis only after you have been notified that the item is ready for collection.
When are my orders shipped?
For example,
3 May is the Ship date for orders placed before 1.04PM on 2 May
| Cut-off timing: |
2 May 2021 1PM |
| Singpost Mailbox Shipping | dropped off at Post office on 3 May |
| Speedpost Delivery |
collected on 3 May, delivered 4 May onwards |
| Grab/Lalamove |
Please select this option before 4pm on a business day. The packing team does not work on Saturday, Sunday and Public Holidays. Sentosa & Tuas Locations: if other shipping options are chosen, next day is not guaranteed due to the geographic location |
Please check your parcel if the address is correct. We often receive wrong addresses so always check your address.
| When do you ship? |
We ship out our orders Monday to Friday (Orders made before 9am), barring any changes due to public holidays. Roast & Shipping Date updated here. |
| Cut-off timing for all orders | Sunday 1PM Tuesday-Friday 9AM |
| Singpost Shipping | dropped off at Post Office on Monday to Friday |
| Speedpost Shipping |
picked up by Speedpost on Monday to Friday to be sorted and delivered next working day/Sat morning onwards. 90% of them are delivered the next working day but we cannot guarantee their delivery. Please call 1605 and use the tracking number starting with "XZDSHPxxxxxxx" to track your parcel if you have not received it |
| International orders | comes complete with a tracking number so you can stay up to date on your order once it is dispatched. |
When should I contact Cowpresso Coffee when I have not received my order? (Premium & Personal Delivery Only)
If you have not received your order for Speedpost, please call 1605 and use the tracking number starting with "XZDSHPxxxxxxx" to track your parcel if you have not received it
International shipping
Note all International orders are shipped professionally by courier. Aramex, DHL, Fedex with insurance coverage. The customer or consignee, is responsible for documenting any loss or damages that might result from the carriage and delivery of freight. If the receiver fails to document the loss or damages during collection and signs off the package (to the respective delivery company) as well received in good condition, then the loss cannot be resolved by means of a freight claim and the consignee shall bear the full loss of any damages. We will do all within our power to ensure complete and safe documentation of your shipping.
We apologise that we can no longer ship food items through Singapore International Post.
If you have any questions other than free shipping, please do not hesitate to drop us an email at care@cowpressocoffee.sg we are more than happy to respond. Please be mindful not to spam us! We will respond accordingly! Cheers!