Shipping terms
FREE/Subsidized Singapore Mailbox/Doorstep Shipping
Low International Shipping Costs.
We choose to provide the most value for our lovely customers and coffee drinkers like yourself. Hence, we are happy to absorb some shipping cost such as FREE Singapore Shipping, $2.90 90% Next Working Day (After Ship date) delivery and reduced worldwide shipping.
As we have many different types of items available which may not be suitable for 3PL to handle (donuts/wine/liquid/fragile/expensive/instructions required), we seek you understanding that for all product listings which indicate self-collection - they are strictly by self collection basis only!
When are my orders shipped?
For example,
3 May is the Ship date for orders placed before 1.04PM on 2 May
Cut-off timing: |
2 May 2021 1PM |
Free Singpost Shipping/ Smartpac Shipping |
dropped off at Post office on 3 May |
90% Next Working Day Doorstep delivery |
collected on 3 May, delivered 4 May onwards |
Same-Day Courier (Grab, Lalamove) |
Sentosa & Tuas Locations: if other shipping options are chosen, next day is not guaranteed due to the geographic location |
When do you ship? |
We ship out our orders Monday to Friday, barring any changes due to public holidays. Roast & Shipping Date updated here. |
Cut-off timing for all orders (Equipment, Roasted Coffees & Green Coffee beans) |
Sunday 1PM Tuesday-Friday 9AM |
Singpost Shipping | dropped off at Post Office on Monday to Friday |
Doorstep Delivery | picked up by delivery partner on Monday to Friday to be sorted and delivered next working day/Sat morning onwards. 90% of them are delivered the next working day. |
International orders | comes complete with a tracking number so you can stay up to date on your order once it is dispatched. |
Singapore Shipping
What are my shipping options?
1) Free Singpost Shipping (Singapore Post Basic Mail to your mailbox with no tracking code)
FREE shipping method | Singapore Post Basic Mail to your mailbox with no tracking code Orders over SGD50 comes with complimentary doorstep delivery with tracking (90% delivered Next Working Day 10am-10pm) |
How long does it take? |
3-5+ working days to arrive in your mailbox (From Roast and Shipping Date not Order Date). Working days refer to Mondays to Fridays, excluding Public Holidays. |
How do I track my order? |
If you need a tracking number, you may choose tracking options through Shopee or Lazada. If ordering through our website, choose the $2.90 delivery option or Smartpac, part of which is absorbed by us. Free SINGPOST shipping is un-trackable. We happily absorb shipping costs for our free shipping to make it more affordable, but because there is no tracking number, we are unable to track or locate your parcel in the event of wrong/incomplete addressees, delays and lost orders. In the rare case that this does happen, Cowpresso Singapore is not liable for any wrong/incomplete addresses, delays and lost orders if you choose Free Shipping. |
Please check with your post office if your parcel is there as sometimes the postman does not leave a collection slip. If this happens, let your local post office know so they can investigate. If you find parcels lying around outside the mailbox or delivered to the wrong addresses, alert your local neighbourhood post office staff as well so that they can follow-up and investigate.
2) 90% Next Working Day Doorstep Delivery after Roast and Shipping date to your doorstep with tracking number
3) Courier with Grab and Lalamove (Or other Third party delivery service)
This $25 Shipping Method is for all orders. Please note for small roasted coffee beans orders, orders will only be shipped out after Roast date. This shipping method is more suitable if you are in a rush for equipment, green coffee beans or big roasted coffee bean orders. Please drop us an email for more accurate information, as the price changes with weight and availability of delivery agents.
When should I contact Cowpresso Coffee when I have not received my order? (Premium & Personal Delivery Only)
If you have not received your order for doorstep shipping, please contact us after 2 working days from receivingyour Shipping Fulfillment Email, not your order confirmation email, so we can expedite this with our delivery partner. If you have chosen the free shipping method, please note that we cannot track your parcel once shipped as there is no tracking number and we are not liable for any delays or lost orders.
For better planning, please note the shipping time is the number of days after Roast Date (Not from order date). Do note due to the current COVID19 and lack of manpower by all delivery services across Singapore and around the world, do expect an extension of 1-3 working days to the current table listed.
Destination |
Cost |
Shipping Time |
Singapore |
FREE/Reduced |
Singpost Normal Mail Smartpac by Singapore Post Personal Doorstep Delivery Working days refer to Mondays to Fridays, excluding Public Holidays. |
International | Reduced |
3-7 Working Days via Aramex/DHL/FedEx/TNT/Citylink Express Courier |
International shipping
Note all International orders are shipped professionally by courier. Aramex, DHL, Fedex with insurance coverage. The customer or consignee, is responsible for documenting any loss or damages that might result from the carriage and delivery of freight. If the receiver fails to document the loss or damages during collection and signs off the package (to the respective delivery company) as well received in good condition, then the loss cannot be resolved by means of a freight claim and the consignee shall bear the full loss of any damages. We will do all within our power to ensure complete and safe documentation of your shipping.
We apologise that we can no longer ship food items through Singapore International Post.
If you have any questions other than free shipping, please do not hesitate to drop us an email, we are more than happy to respond. Please be mindful not to spam us! We will respond accordingly! Cheers!